Exchanges, Returns & Refunds
HOW DO I EXCHANGE AN ITEM?
Customers can initiate an exchange via our return form below!
HOW LONG WILL IT TAKE TO RECEIVE MY NEW ORDER?
Simply initiate your exchange below and ship your items back to us. Once we receive your items back we will ship your new Dimples items!
WHAT CAN I RETURN?
We accept returns and exchanges postmarked back to us within 30 days from the original ship date on all products that have not been worn, cut, colored, or styled.
There is a $100 restocking fee and return shipping fee when you return your item(s). When returning your item, you may choose from these options:
- Store Credit - Make your next purchase easy!
- Refund - Eligible returns will receive a refund to your payment method
HOW DO I RETURN MY ORDER?
Please fill out the following form:
WHEN WILL I GET MY REFUND?
Refunds will be processed within 3 to 5 business days from receiving your return. Typically, financial institutions will process within 3 to 9 business days. Please note: your bank may have a delay in processing your credit back to your account.